Support & Community
There's always a fast path to an answer. Pick the one that fits:
Ask the community — #helping-hands
The Civo community Slack is the best place for questions, troubleshooting, and ideas — the Civo team and a community of practitioners are in there every day.
Not a member yet? Join with this invite link — everyone's welcome, and no Civo account is required.
Once you're in, head to #helping-hands and ask away. To get a great answer fast:
- Search the channel first — your question may already be answered.
- Post one message with the details — what you're trying to do, what happened instead, exact error messages, and your region or cluster type if relevant.
- Keep follow-ups in the thread so others can follow the story.
No question is too basic — there's also a #beginners channel if you're just getting started, and #announcements carries official release news and maintenance windows.
Account-specific or urgent issues
For anything involving your account, billing, or an urgent production problem, open a support ticket rather than posting in Slack — and please don't share account details in public channels.
Platform status
Check status.civo.com for live platform status and maintenance notices.